The product is first class and appears to be good value for money within the UK .
As I live in Ireland , I now have to pay VAT @ 23% plus and admistration fee from the carrier , this represents a sizable price increase to me . This is my problem and not a reflection on your company or product
We are sorry to hear of the trouble experienced with customs.
As from 30 October 2021 Gentle Grips are now part of the IOSS, which means for all orders up to €150, EU VAT will be collected at check-out.
Deliveries are then fast tracked through customs with no additional import charges.