FAQs

Our Products

What are Gentle Grip Socks and how do they work?

Gentle Grip socks are constructed with our Unique Honeycomb Top, which is firm enough to hold up to your leg but not fierce to cause pressure and restriction marks. We find that once many customers discover they can never go back to socks with tight tops again, which cause itching and those nasty constriction rings.

What Gentle Grip socks are available?

We offer our Gentle Grip socks in cotton, bamboo and wool and in a range of plain and patterned colourways.

What sizes are Gentle Grip socks available in?

Gentle Grip socks can be found in the following sizes:

Children’s:
UK 12½-3½, EUR 31-36, US 1½ -4½

Adults:
UK 4-8, EUR 37-42, US 5-9
UK 6-11, EUR 39-45, US 7-12
UK 12-14, EUR 46-50, US 13-15

What are the washing/laundry/care instructions for Gentle Grip socks?

Machine wash in warm water (40° Celsius; 104° Fahrenheit).

Preferably line dry. Do not tumble dry.

Do not use bleach.

Do not dry clean.

Do not iron.

Do not wash inside-out.

Wash dark colours separately.

IOMI Footnurse

What is IOMI FootNurse?

IOMI FootNurse are a range of medical socks that assist the wearer with various ailments and conditions. These include Diabetic Socks, Oedema Socks, Compression socks (such as flight socks), Plantar Fasciitis socks and more.

Why wear diabetic socks?

Diabetics are at risk of a range of foot problems as a result of their condition. We take a look at some of the most common, how they’re treated and what you can do to prevent them.

Diabetes occurs when your blood glucose, or ‘blood sugar’, is too high. It’s not curable, but it is manageable. However, that high blood sugar can lead to some serious health problems in certain parts of your body – particularly your feet.. 

Nerve damage and infection
That extra sugar in your bloodstream can cause nerve damage and poor blood flow in your feet.
If nerves get damaged, they may stop sending pain signals to your brain. Alternatively, the damaged nerves may send the signals too late, or at completely the wrong time (a sort of ‘phantom pain’).
These problems mean you may not become aware of things that need attention. You might be unable to feel pain, heat or cold. You might get a stone in your shoe that is rubbing and causing a sore, but not be able to feel it. Or you might not feel a blister from badly fitting shoes.
As well as being painful, nerve damage can also lead to changes in the muscles and bones in your feet, so they change shape and become deformed.

Infections and foot attacks
More seriously, you may suffer what is known as a ‘foot attack’. This is where a small break in the skin quickly develops into a serious infection.
Foot attacks can start from something as small as a blister, or a cut from standing on something sharp. If you’ve lost feeling in your feet, you may not be aware that anything has happened.
These small cuts and sores can easily become infected – and the higher glucose in your blood can feed the infection, making it worse. Your foot may become red, warm or swollen, or you may have discharge oozing out of the infected cut, or you may start feeling generally unwell.
Foot attacks are a medical emergency, so if you think you’re having one, contact your GP straight away. You will probably be prescribed antibiotics to combat the infection, and the treatment for your diabetes may be changed.

Poor blood flow
If you have poor blood flow, your blood vessels cannot get enough blood to your legs and feet. This also makes it harder for sores and infections to heal. It’s sometimes called peripheral artery disease, or PAD.
If infections don’t heal, you could get gangrene. The skin and tissue around the sore die, and the whole area turns black and smelly. As with infections, your doctor may prescribe antibiotics, or they may be able to clear out your blood vessels to get the blood flowing again. Alternatively, they may have to cut away some of the gangrenous flesh.
Gangrene and foot attacks can be extremely serious. Sadly, some diabetics are obliged to have toes and even whole feet amputated (cut off in surgery) due to infections that have not healed. Amputation is a major operation that is carried out under general anaesthetic in a hospital.

What IOMI FootNurse Diabetic socks are available?

IOMI Footnurse Cushion Foot Diabetic Socks are specially designed for people with diabetes, those with wider ankles and lower legs or just anyone who appreciates really comfortable socks. A cushioned sole protects the feet from impacts, helping to reduce nicks, cuts and sores, while the smooth toe seam prevents rubbing and chafing. An extra-wide leg helps to ease circulation and the socks are made from a special CoolMax fabric that wicks away moisture from the skin, helping to keep it clean and dry, while special sanitizing treatment helps to prevent infection.

IOMI Footnurse Cushion Bamboo Foot Diabetic Socks are specially designed for people with diabetes, those with wider ankles and lower legs or just anyone who appreciates really comfortable socks. A cushioned sole protects the feet from impacts, helping to reduce nicks, cuts and sores, while the smooth toe seam prevents rubbing and chafing. An extra-wide leg helps to ease circulation and the socks are made from a special bamboo fabric that has a soft and silky touch to the skin.

IOMI FootNurse Gentle Grip Diabetic Socks are another option if you need to wear thinner socks (for example, with formal shoes). They have our famous Honeycomb Top that moulds to the natural shape of your leg, plus a hand-linked toe to prevent rubbing and sores.
All our IOMI FootNurse Diabetic Socks are approved by The College of Podiatry and endorsed by Lymphoedema United.

How do I look after my feet?

Your doctor will be able to advise you on how to look after your feet. If you suffer a serious problem, you might be referred to a specialist podiatrist or a foot protection service. That, in turn, might lead to further treatment, or just advice on how to choose the right footwear and make sure your feet stay healthy.

As a diabetic, it’s important you avoid common foot problems such as corns, calluses, blisters, ingrown toenails, bunions, warts and athlete’s foot. Even dry and cracked skin can let in an infection.

Wearing shoes that fit properly is essential, and it’s always worth checking for little stones or other sharp objects inside before you put them on. Avoid garters and stockings, or socks with elastic tops, because they can restrict circulation. Making sure your feet are always clean and dry will also help – sweat is a breeding ground for bacteria. Spotting problems early is crucial. Check your feet for signs of redness, pain, hard skin build-up or changes in shape every day. Get someone to do the quick ‘Touch the toes test’ to monitor the feeling in your feet. It’s also worth having a thorough foot check at least once a year.

What are IOMI FootNurse Oedema socks?

IOMI FootNurse Oedema socks have been designed specifically to help you manage the symptoms of this ailment as well as similar problems such as Lymphoedema and fluid retention that lead to the swelling of feet and ankles. IOMI FootNurse Oedema socks are not compression socks, they are simply very wide stretching and comfortable socks. If you suffer from Oedema we would recommend that you speak with your GP in case you should wear compression socks. All our IOMI FootNurse Oedema Socks are approved by The College of Podiatry and endorsed by Lymphoedema United.

What are IOMI FootNurse Compression Flight Socks?

IOMI FootNurse Flight Socks are graduated compression socks that have greater compression forces at the foot than higher up the leg. This helps to maintain regular blood flow back up the legs and into the heart, cutting down the risk of blood clots (Deep Vein Thrombosis or DVT). They can also help prevent swollen ankles and tired aching legs associated with extended travel.

What is Deep Vein Thrombosis?

Deep Vein Thrombosis or DVT is a blood clot that occurs in a deep vein, usually the leg. Long periods of inactivity or unnatural conditions, such as cramped aircraft and other forms of extended travel , can disrupt the normal blood cycle usually assisted by movements of everyday living.

What is Plantar Fasciitis?

Plantar Fasciitis is a very painful inflammation within the foot that can occur suddenly or develop over time. The Plantar Fascia is a thick strong ligament that stretches from the heel bone to the toes. It supports the arch of the foot and acts as a shock absorber and takes a lot of stress which can lead to inflammation and irritation causing the condition.

What are Plantar Fasciitis socks?

Plantar Fasciitis compression socks (or sleeves) have multiple compression zones throughout to ease foot pain and support and lift the Plantar Fascia, reducing pain and discomfort. They can help improve circulation, maintain regular blood flow, reduce swelling and aid muscle recovery. They can also ease heel pain and help provide relief from tired and aching feet.

What are IOMI FootNurse Toe Socks?

IOMI FootNurse Toe Socks have a five toe construction which separates and clothes each toe reducing moisture and chaffing to help prevent blisters and Athletes Foot. The socks are made from a special CoolMax fabric that wicks away moisture from the skin, helping to keep toes clean and dry

Orders & Payment

How do I place an order?

You can conveniently buy from our website. Simply add the products you like to the shopping cart.

You can check out using the following payment methods:

Amazon Pay

Amex

Apple Pay

Google Pay

Mastercard

PayPal

Shop Pay

Visa

What if I want to change or cancel my order?

Please be advised that we are unable to make changes to your order. If changes are required, the order will need to be cancelled and replaced with a new order.

Because we aim to process all orders as soon as possible it may not be possible to cancel your order, if this is the case you have the option to return your order for a refund or exchange.

Is my personal information safe with you?

Absolutely. We will not sell your personal information to anyone. If you have elected to receive special offers and coupons etc. from us, we will send you those. If you have elected otherwise, we will not bother you with emails other than messages concerning your order.

I see a transaction fee on my credit card, what is this?

The Gentle Grip website is run by the company David James, who are part of Drew Brady and the RUIA group. Your payment transaction will show on your statement as David James.

Shipping & Delivery

Where do you ship from?

Our fulfilment warehouse is located in Leicester UK and your order will ship from that location.

How are parcels sent?

UK parcel are posted by Royal Mail Tracked 48 with the option to upgrade to Tracked 24 – Please note this does not guarantee next day delivery.

Parcels outside the UK will be posted using International Tracked

Will tracking information be available?

Yes! You can track your order. Once your items have shipped, providing you have filled in your email address and mobile phone number, we will send you a confirmation email / SMS with a tracking number and link.

If I live in an EU country, will I be charged tax by customs?

All parcels being sent to EU countries will be processed using our IOSS number (Import One-Stop Shop). Therefore, the declaration of any collected tax will be made clear to Customs. This will enable a safe and quicker passage for your parcel.

PLEASE BE AWARE - The IOSS number is only valid for parcels
UNDER EUR 150.00 – If the price of your order is over EUR 150.00 you WILL be subject to border charges.

Returns and Refunds

How can I return an order?

 We offer a straightforward return policy, please see Delivery & Returns.